Cab service in Delhi

69, Connaught Place New Delhi, India

  1. Cabsguru will provide the confirmation of booking for the ride to the user which will be respected by the driver/operator.
  2. Cabsguru will provide refund to the user as per the Booking, Payment, Modification and Cancellation policy of Cabsguru.
  3. Cabsguru will provide the customer support to handle delays or to get the user in contact with the driver.
  4. The user agrees and accepts that the use of the Services provided by CABSGURU at the sole risk of the Customer, and further acknowledges that Cabsguru disclaims all representations and warranties of any kind, whether express or implied.
  5. The user shall ensure that he/she will not indulge in any of the following activities while in a taxi:
    1. Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance;
    2. Littering the Taxi;
    3. Soiling or damaging the seats and/or any other interiors of the Taxi;
    4. Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi;
    5. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab;
    6. Asking the driver to board more passengers than the seating capacity in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
  6. The user shall indemnify Cabsguru from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Cabsguru may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the User and shall pay such sums on demand on Cabsguru.
  7. Cabsguru shall be entitled at any time without giving any reason to cancel the booking of the cab booked by the user.
  8. Cabsguru encourages all its customers to take full responsibility of his/her items. In case of lost items inside the taxi/cab during the journey, Cabsguru will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  9. If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Cabsguru of the same in writing within 12 hours of using the taxi or the Services of Cabsguru.
  10. Cabsguru shall not be liable for any conduct of the drivers of the taxis. However, Cabsguru encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using Cabsguru.
  11. You may travel to certain destinations through certain routes which involve greater risks, entirely at your risk as to the cost and consequences. Cabsguru requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain destinations through certain routes. By promoting (through discounts and deals) any travel to particular destinations through particular routes, Cabsguru does not represent or warrant that travel to such point is advisable or without risk. Cabsguru does not accept liability for damages, losses, or delays that may result from travel to such or any destinations. Cabsguru, its Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any taxi/car rental operators or other suppliers for any personal injuries, death, property damage, or other damages or expenses resulting there from. Cabsguru, its Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority. 
  12. Cabsguru shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Cabsguru's website at on the date that Cabsguru may indicate that such addition, variation or amendment is to come into effect.
  13. It is expressly made clear to you hereby that Cabsguru does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and Cabsguru disclaims any and all liability in respect of the drivers and the taxis alike.
  14. Cabsguru have right to use the customer contact information for its own marketing purposes. Cabsguru may send regular Email or SMS updates to the mail ids or mobile numbers registered with it.